Since its establishment in 2003, ZTE Handset Call Center, on a mission of excellent service, has been persistently improving its management capability and service quality, and extensively exchanging experience with outstanding enterprises, professionals and organizations in the field.  With advanced experience obtained and updated development trend learned, ZTE Handset Call Center achieves vitality, progress and prominent service quality, thus ZTE handset service brand wins high reputation widely in the industry.

Hitherto, the Call Center has won some important awards.  In 2005, the Call Center won “2005 Chinese customer thought top 80”; In 2006, we won the honor of “One of China’s 30 Best Customer Service Centers”.  At the same time, the Call Center’s management team was awarded the honor of “China’s Best Customer Service Management Team” and “China’s Best Call Center Administrant” respectively.  In “The Asian-Pacific Customer Relationship Service appraisal, 2006-2007”, our team won the key prize “the best customer hotline centre award for Asian Pacific section (Consumer Market Service Reward)”; In 2007, we won “2007 Chinese call centre decade outstanding accomplishment award”.  Today our management capability and service quality is in the lead in the industry, with instant solution rate and customers’ full satisfaction degree both over 90%.

Based on ZTE’s 20 year historical culture of self-innovation and sustaining growth and under the guidance of ZTE “Service with good faith, concentrate on customers”, our happy ZTE Handset Call Center team perseveres with “Care, Love, Sympathy” service provided to our valued customers.  We expect excellent choice of ZTE handsets from you and to serve you wholeheartedly!

                                                  Email:mobile@zte.com.cn