Field Maintenance Solutions

Along with the fiercer competition for communication service, operators’ business has become formalized and normalized. It is critical for operators which desire to keep their competitiveness to “provide customers with the best network services, ensure fault-free network operation and reduce service costs of network equipment”. Operators’ networks are becoming larger and more complex. They need to focus their efforts on operation of their businesses, and engage qualified and reliable maintenance providers to carry out maintenance and provide support.

ZTE’s “field maintenance service for site equipment” is a high-level and comprehensive service for telecom operators, to address the need for maintenance of offices and stations in their communication networks. The service eliminates the concerns of operators and satisfies the requirement of users for high-level and comprehensive after-sale services.

ZTE’s field maintenance service for site equipment covers routine tour inspection and maintenance of the principal equipment, transmission equipment, utility environment monitoring systems, antenna and feeder systems, towers, repeaters, indoor coverage systems, microcell systems, batteries, AC incoming equipment, HV and LV power distribution, UPS, air conditioning, AC/DC power distribution equipment, oil engines, voltage regulators, lightening protection and earthing systems, lighting, foundation of base stations and other auxiliary equipment of base stations, equipment management, emergency repairs of faults, and assistance in special occasions, to store the normal operation of the network.

ZTE’s field maintenance services offer menu-like service specifications and plans for selection by operators. Customers are able to select the most desired services which will be totally and satisfactorily provided to ensure the stable and reliable operation of network equipment while reducing maintenance pressures and costs.

ZTE’s field maintenance services combine utility environment monitoring and network management of base stations, transmission and switches, and employs the latest technology to improve the level of maintenance services. ZTE pays special attention to network management and routine tour inspection by inspectors, because they can effectively identify and eliminate latent hazards in equipment before they do harm.

ZTE’s field maintenance services involve every aspect of after-sale services for equipment of network office and stations, and can effectively ensure the operation of network equipment and eliminate concerns of the customer.

• Guaranteed efficient operation of equipment and improved equipment operation indicators
• Sharing by users of ZTE’s precious expert resources
• Consortium made up of ZTE and users sharing responsibilities and benefits
• Professional training to improve skills of maintenance personnel
• Facilitation of harmonized operation and maintenance