Position: ZSmart Order Management
Highlights
ZSmart Order Management is responsible for accepting and issuing orders. The system deals with pre-order feasibility determination, credit authorization, order issuance, order status and tracking, customer update during order activities and in last customer notification at order completion.
It takes care of the whole end-to-end order processing procedure starting from order entry to archiving for full-service from whole region and all channels. The state-of-art workflow engine and graphic interfaces along with various order processes and functional features facilitate the smooth completion of order issuance, modification, removal, breakdown, distribution and completion. The whole process can be defined and managed by the system very smoothly. The multi-threading parallel processing mechanism ensures the order issuing at peak hours.
Benefits
- Multi-channel Order Entry
The support for the order information from multiple channels and the high expandability ensures the operators to get revenue returns from investment. The order information can be service orders, order modifications from sales activities or customers interaction and from self-care through on-line business centers, multimedia terminals and SMS. It also can be the modification requests from the billing system, such as suspension and services termination due to debts and re-activation after payment or other internal requirements related to service provisioning, such as punishment against rule violation or modifications from partners.
After order entry on the basis of standardized products it checks the availability and feasibility of non-standard products and special solutions. It also verifies the customer credit and define adequate credit limit value. Evaluate the established enterprise risks and related credit items specified in the enterprise policies and carry out customer risk management to protect the operators from revenue leakage.
The stat-of-art work flow engine and graphic interfaces where the processes of different types of orders can be customized and reduce the cost of new services launch and meet operators’ demands.
The multi-threading processing mechanism eliminates the bottleneck problems of order processing and ensures the system’s sustainability against congregated pressure at peak hours and the successful operation of increasing rapid delivery of services and significant marketing campaigns of the operators.
The rigorous order monitoring and exceptional handling mechanism provides pre-alerting and alarming against exceptional orders or overtime orders, also ensuring the accuracy and efficiency of order processing and enhancing customer satisfaction.
Functionality
- Order audit: Check the availability and the feasibility of providing non-standard product(s) and special solutions on standard products to a customer.
- Credit assessment: Assess a customer's credit worthiness in support of managing customer risk and company exposure to bad debt. This process is responsible for initiating customer credit checks for authorizing credit and credit terms in accordance with established enterprise risk and policy guidelines.
- Order issuing: Validate Purchase Order received and issue correct and complete service orders to be completed.
- Order scheduling: Automatically schedule orders by use of the corresponding business process templates in the event-matching business flow model.
- Order Dispatching: Automatically dispatch service orders into work orders in terms of the predefined rules and then distribute these work orders via provisioning system.
- Order completion: Archive the completed orders, resources data and modify customer archives.
- Order monitoring: Track the status of the customer's purchase/service request order and ensure the on-time order completion.
- Exceptional handling: Follow-up the processing of defected orders and work orders which point out during order processing period.
