Integrated Order Management System

Highlights

ZTE IOMS (Integrated Order Management System), in response to the increasing competitive market, is an product-proven, all directional and scalable service provisioning product which works out immediate solutions to customer business or individual demands, ensuring specific services delivery based on the product list and highly efficient quality services accompanied by whole-process inquiry and order tracking.

IOMS works upon the philosophy of taking all the provisioning work orders, faults orders and maintenance task lists as orders and managing and working out the orders through a unified software system framework and a flexible business process platform.

ZTE IOMS proves competent in access services provisioning as well as bandwidth services provisioning. Our operation flow platform, featuring quick adaptability to the ever-changing operation process, is an apt preparation for the introduction of new services (based on 3G). 

 
Benefits

• Powerful Service Flow Platform
  The integrated service layer on the general BEA and IBM flow platform enables operational personnel or specialists to customize the service flow in real sense. It covers work flow engine, flow modeling tools, procedure and process templates management and time limit management, and process exceptions management, etc.
  The service flow platform, featuring quick adaptability to the ever-changing service process, is an apt preparation for the introduction of new services (based on 3G).
• Flexible Template Alternatives
  The templates for service orders and work orders are available. The effective data storage mapping ensures quick adaptation to new products’ storage formats and the friendly graphic interface facilitates flexible customization of the work order formats and contents.
  The template configuration suits well to the ever-changing service data and interfaces. 
• Personalized Services and Internal Control
  The time limits of the service orders and work orders can be set and managed. The pre-alert mechanism and programmable time limit upgrading facilitate enterprises imposing different control on different work procedures and the process control mechanism through resources confirmation and provisioning contributes to the quality-enhancing of market-oriented services.
• Centralized Management of Full-range Services Provisioning
  The IOM system makes it an easy job for operational personnel to organize and control the provisioning of all services in a centralized and unified way, freeing them from aggravation at the various provisioning systems and multiple complicated tasks/work orders processing systems. 
• Intimated Front-and-back-end Connection Puts End-to-end Service Provisioning onto a Higher Automatic Process
  Sorting out and integrating notions, processes, functions and data and the EAI and the unified interfaces makes the automation of CRM, resources system and network management system possible. 
• Work Dispatching in a Graphic Format and Intelligent Way
  Automatic work distribution is actualized in terms of work order rules. The management of tools and personnel through GIS and GPS is presented in graphics. And the intelligent work distribution is realized through interpreting preset criteria. 
• Task-based KPI Assessment
  The personal evaluation and leader assessment of work performance based on quantified criteria enhance the transparency, accuracy and workability of the management.