Managed Services

ZTE provides customized and integrated solutions of network maintenance, operation and management tailored for various operators in China and other countries, with its years of experience in communications technology, to address the needs of their business development. ZTE’s operation and maintenance team will undertake routine operation and maintenance and network management tasks for the operator, to ensure the security and efficiency of its network, auxiliary facilities and equipment. With ZTE’s services, the network of the customer will be run to KPIs and SLA indicators agreed in the contract. ZTE’s communication management solution will help the customer concentrate its efforts on core areas for increasing operating revenues and reducing network operation and maintenance costs.

Features

ZTE’s operation and maintenance contract service solutions cover all fields evolved in network operation and maintenance, to comprehensively satisfy the needs for ensuring on-line equipment operation and eliminating concerns of customers.

Main activities include:

• Network surveillance

The centralized network management system or the network management systems of the network elements are used to monitor the entire network, send alarms, and indicate performance and operation state, to allow operation and maintenance personnel to identify and resolve network faults on a timely basis, improve the network performance and thus keep accidents from happening.

• Helpdesk

The helpdesk is an interface service for the operator. Customer service personnel or network management and maintenance personnel of the operator can contact engineers of the helpdesk via phone, email, fax, etc. to report user complaints and faults, and engineers of the helpdesk will handle the reported complaints and faults and track the progress of resolution.

• Fault management

ZTE has established a complete set of processes for handling faults together with a corresponding fault management system, for timely identification and handling of faults, tracking the progress of handling and finally submitting a report on fault handling.

• Configuration management

ZTE will manage the data, performance and system parameter configuration involving units down to the level offices of the entire network.

• Software management

ZTE will manage the versions of software of all network elements, and upgrade software versions on a timely basis to resolve software problems, and ensure the stable operation of systems of the entire network.

• Asset management

Asset management covers statistics of network elements, assessment of network element state, records of hardware and software versions, etc. as well as the coordination and management of transport of assets, including all equipment, spare parts and materials.

• Performance management

Performance analysis engineers analyze and adjust network performance parameters by collecting network performance parameters with network management systems or by drive test, and propose upgrading and expansion plans and programs on a timely basis, to ensure that the network performance can meet the development of users.

• Network optimization

ZTE will conduct testing and analysis of networks, prepare network optimization programs, and conduct configuration and adjustment of existing resources, for the network performance to meet specific indicators.

• Field maintenance

ZTE’s engineers will be responsible for tour inspection of base stations, to check if equipment of base stations is in good conditions and operation conditions and environments are normal; and the field engineers will analyze and solve any fault of the base stations.